HR Representative

Company Overview

Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials.  Our materials are the building blocks for critical industries, including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all, our associates, our customers, and the communities where we live and work.  

Position Overview

HR Representatives are extensions of HR Services in the field. These HR generalists bridge the roles of HR Services and HR Operations by resolving Tier 2 services inquiries and incidents in the field. HR work is assigned to the HR Services team by the HR Operations and/or HR Functional organization, typically initiated via HR Services tickets or inquiries to HRConnect (HR service Center).  All HR work needs to be documented via a ticket through the HR Service Center.  HR Representatives are expected to be versed in all areas of HR services in order to provide a holistic experience in resolving inquiries and issues when assigned to them. 

Job Responsibilities

• Resolves Tier 2 HR services inquiries or issues.
• Escalates inquiries and issues requiring Tier 3 support.
• Documents all requests / inquiries in the case management (ticketing) system.
• Delivers proactive services requiring experience in multiple HR functional areas (e.g., talent acquisition, employee relations, growth and development, training, leaves of absence, exit management).
• Documents customer resolution in the case management (ticketing) system inquiries / requests escalated to Field HR.
• Identifies process improvement opportunities based on emergent customer needs and HR opportunities.
• Coordinates the transactional work coming into the Service Center via tickets from the field operations and/or functions.  Transactional work includes but is not limited to the following processes: hiring, promotions/changes, terminations, etc.
• Participates in HR special projects in providing input across multiple HR functions.
• Consistently applies HR policies for specific local, state, country laws and practices.
• Attends training and participates in continuous improvement measures as directed by HR Services Leadership.
• Applies local policies and standards to resolving escalated service inquiries and issues.
• Assists with the communication/training of new corporate HR policies, benefit initiatives, technology updates, etc. coming from the process Team.
• Act as first line of support for all inquiries from managers and associates regarding programs, policies and procedures.
• Assist with collecting data and reporting for internal audit.
• HR Rep provides hands-on HR Support & Services to Associates out at the sites.
• Promotes self-services where appropriate.
• Coordinates local associate leave of absence policies.

Minimum Qualifications

Education / Qualifications:

• Bachelor’s degree in Human Resources or equivalent combination of education and experience.  
• Minimum of 3 years of experience in an HR function. 

In addition, the following skills are required:

• Strong organization skills.
• Strong verbal and written communication skills.
• Maturity in dealing with sensitive and confidential matters.
• Working knowledge of email, Internet Explorer, Excel and Word and SuccessFactors.
• Working knowledge of case management tool preferred.
• Ability to work effectively in a team environment.
   

Other

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.

In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test , submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies

Candidates are required to have unrestricted authorization to work in the United States.

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.