Customer Account Specialist

Company Overview

Based in Columbus, Ohio, Hexion Inc. is the global leader in thermoset resins. Through a broad range of thermoset technologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries. Hexion materials are found in products that touch nearly every facet of modern living. At Hexion, we believe that leadership begins with integrity, ethics and environmentally sound operations. When you work for Hexion, you are partnering with a company that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner.

Position Overview

As a Customer Account Specialist at Hexion, you are the backbone of the customer experience — ensuring that each order, from entry to delivery, meets the company’s standards for quality, safety, and reliability. By working closely with customers and internal teams, you help translate commercial commitments into operational success, reinforcing Hexion’s position as a trusted partner in the global chemical industry.

Job Responsibilities

• Serve as the primary contact for customer accounts, building trust and maintaining long-term professional relationships
• Provide accurate and timely updates on order status, delivery schedules and product availability
• Manage the end-to-end order process from order entry to timely delivery
• Coordinate with the planning and logistics team to ensure timely and safe shipment of materials
• Investigate and resolve order discrepancies, delivery issues, billing issues or customer complaints quickly and professionally
• Identify recurring issues and work with internal teams on process improvements
• Track and report key customer metrics such as on-time delivery
• Maintain customer master data and specific customer needs
• Participate in SOX, internal and external audits as required
• Ensure appropriate delegation of authority and perform all duties in compliance with Hexion policies and procedures
• Crosstrain and provide backup for other customer service team members
• Explore/support initiatives focused on operational efficiency, cost reduction and customer satisfaction
• Partner with Commercial, Supply Chain, Logistics and Finance

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience, with 5+ years of relevant experience in customer service or operations.
• Skilled in MS Excel with strong knowledge of outlook, Word, Power point, Teams and SAP.
• Excellent communication skills – fluent in English (both verbal and written) with clear, confident and professional communication style.
• Demonstrated ability to work accurately and effectively in a fast-paced, international environment 
• Customer focused problem solver with strong analytical skills, a continuous improvement mindset and a proactive, service-oriented attitude
• Collaborative team player who works cross-functionally, adapts quickly to change, and consistently meets commitments

Other

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role for 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet, or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.