Regional IT Support Administrator

Company Overview

An opportunity exists for a high achieving, self-motivated and results driven individual to join the team at our regional Head Office based in Caroline Springs, Melbourne.

About Us: 

Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials.  Our materials are the building blocks for critical industries—including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. 

When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all – our associates, our customers, and the communities where we live and work.
In this role, you will oversee and maintain all aspects of our IT infrastructure and provide technical and administrative support to end users on 5 sites with our ANZ region.  Support encompasses break fix, site projects, IT initiatives and compliance activities. 

Job Responsibilities

Role and responsibilities include but are not limited to:

• Act as a Subject Matter Expert for local hardware and software solutions and provide guidance on applications
• Conduct image/reimage, break fix/hardware refresh etc of local IT hardware (e.g. workstations, printers, mobile phones)
• Provide hands on support for all local IT infrastructure for planned, unplanned, outages and turnarounds
• Assist and support Remote Desktop Support/Apps team on local applications
• Ensure IT end user support coordination is managed to end user satisfaction
• Supporting change management with a focus on service provider management
• Act as onsite contact and coordinator for dispatch technicians, outside vendors and service providers
• Assure communication to end users about IT Services including translation of IT related announcements
• Responsible for full end to end lifecycle asset management : Procurement to disposal
• Support inventory management including high value assets recording
• Provide support and guidance on mobile/data/voice line issues 
• Support and participate in site projects, enhancements, IT projects, compliance projects 
• Act as an IT representative and coordinator between business, IT and vendors

Minimum Qualifications

The successful candidate will possess the following attributes:

• Formal qualifications in IT and 5+ experience in IT Service Desk, Helpdesk, Desktop Support or similar with a focus on end-user support and coordination
• Knowledge of ITIL framework and processes
• Basic knowledge of project management
• Proven ability to work in a highly demanding environment dealing with conflicting priorities that requires initiative, flexibility, adaptability and high-level analytical problem identification/solving skills
• Highly motivated self-starter professional with a positive outlook and a hands-on approach
• Ability to articulate technical topics to non-technical audiences
• Proficient in MS Office and Outlook essential
• Excellent customer service and interpersonal skills with strong communication skills both written and oral
• Strong documentation skills and exceptional attention to detail
• Displays a commitment to quality and applies a thorough approach to their work
• Australian Drivers Licence essential
• Available to travel to all ANZ sites (approximately 25%)

Other

Hexion is an Equal Opportunity Employer (EOE)

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role for 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet, or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.